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Effective Date: [Insert Date]
At ShriYogi, every report involves the dedicated time and expertise of a certified Jyotish practitioner. We are committed to delivering the highest quality of personalised Vedic guidance — and we want you to feel completely confident in your purchase.
| Scenario | Refund Available? |
|---|---|
| Report not delivered within promised timeframe (48 hrs standard / 12 hrs Elite) | ✅ Full Refund |
| Technical error resulting in incorrect or blank report | ✅ Full Refund or Free Redo |
| Incorrect birth details submitted by user, report already delivered | ❌ No Refund (free correction available) |
| Change of mind after report delivery | ❌ No Refund |
| Membership cancelled before the next billing cycle | ✅ Prorated Refund |
| Membership cancelled after the cycle has renewed | ❌ No Refund for that cycle |
| Duplicate payment | ✅ Full Refund within 5–7 business days |
Write to hello@shriyogi.com with subject: Refund Request — [Order ID]
Your full name, registered email, order ID, and reason for the refund request.
Our team will review and respond within 48 business hours.
Approved refunds are processed within 5–7 business days to the original payment method.
If you submitted incorrect birth data, we offer a free report correction once per order. Simply email us the correct details and our practitioner will revise your report within the standard turnaround time.
If you are unsatisfied with a report's quality, please contact our support team first. We will arrange for a senior practitioner to review your concern before processing any refund. Contact: hello@shriyogi.com